Customer Service

• Ordering Online
• Ordering By Phone
• Shipping Policies
• Product Returns
• Contact Support

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

Ordering By Phone

Call us at 989.463.7066, 9 a.m. -5 p.m. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

Shipping Policies

Alma College Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. Checkout at the end of your shopping experience and choose your shipping method or pickup at the store. Orders are not filled on weekends or holidays but will be processed on Monday or the following day with the exception of Alma College closed during Christmas break.

On average, your order will be received in 7 - 10 working days. During August/September or December/January, delivery time may take longer. August, September, December and January are the busiest times in the bookstore. We cannot guarantee the date you will receive your item(s).

Merchandise from Alternate Gear
the bookstore takes no responsibility for orders placed with our partners from the Alternate Gear tab
all shipping and returns are handled by the Follett Company and can be reached by email at customerservice@advanced-online.com 

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General Merchandise Return Policy

Most products purchased from this site may be returned, within 30 days of shipment, for a full refund. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. Please check packing list for return address information. If an error is made by Alma College Bookstore, we will be happy to pay shipping costs in order to make our error right. All other returns or exchanges must be paid for by the customer. All returns must be accompanied by a receipt...NO EXCEPTIONS!!  All clearance items are final sales.

Contact Support

Contact us anytime with questions or concerns via email at: acbookstore@alma.edu. You can also contact our customer service department at: 989.463.7066